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We are coaches rather than conventional consultants - we transfer skills to individuals in the organisation, rather than doing lots of paperwork. When we completed our assignment and we leave the organisation the benefits of our work and improvements must continue! That’s why a coaching approach is so vitally important; people in the organisation will be empowered to continue the work that we started with them.

A coaching approach implies that there needs to be someone to coach - we therefore insist that the organisation assigns the identified roles to individuals in the organisation, before we start a project. Ownership of roles needs to be accepted by role-players. This does not mean new positions but rather new responsibilities for existing staff member or members of the management team. In some organisation it invariably leads to the appointment of one or two extra people – so, you need to be aware of this possibility.


"What we do is actually simple, together with the customer, we define the problem or need and validate it, then we use our experience and know-how to find a solution and make sure it's implemented. More than anything else - we are professional problem solvers!"
We believe that short improvement projects are the most effective. We focus on ‘quick wins’ and fixing ‘pain-points’."
"If a project can't show meaningful results in less than three months, the engagement is too complex and very likely to fail."
"We transfer skills rather than producing reams and reams of reports and processes."

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  • "ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries "
    The ITIL® Swirl is a Registered Trade Mark of the Office of Government Commerce (OGC) in the United Kingdom and other countries.
    COBIT® and Val IT® are trademarks of the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute (ITGI). The ExcellenceCircle "circle" is a Trade Mark of The Circle of Excellence CC



All our consulting is based on recognised best practices used in IT, Our consulting methodology (ExcellenceCircle) and tools adopted, recognised quality management principles – This however does not make us unique.

It is our approach to consulting sets us apart. We see our prime directive as skills transferors. Our portfolio covers an array of specialist skills, namely

  • IT Service Management process framework - ITIL®
  • IT Service Management Standard (Organisation Certification) - ISO®/IEC 20000
  • Information Security Management - ISO®/IEC 27001
  • IT Governance (Organisation Audit Framework) -  CobiT®

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